Nature versus Nurture: The Tech Intuition
There are two users of software (so the saying goes): those who when something goes wrong blame themselves and those who blame the program. While this does over generalize a bit I’ve witnessed it in action. It’s not just experience that differentiates the two types: I think some tech users have a kind of intuitive way of interacting with it. And this intuition cannot be taught.
To the case study! My mother has been using a computer for longer than I have. She had one for her business accounting back when you needed to know DOS, well before the WYSIWYG word processor. Yet, she remains to this day remarkably unintuitive with her computer. Read More …